Saturday, May 25, 2019

Heal's 'First-time Patient' Survey Proves Doctor House Calls Relieve Urgent Care and Emergency Room Inconvenience and Cost

BWW News Desk
March 14, 2019

a referrerpolicyunsafeurl targetblank hrefhttpsctsbusinesswirecomctCTidsmartlinkampurlhttps3A2F2Fwwwhealcom2F3Futmsource3Dpress26utmmedium3Dpress26utmcampaign3D20191403announcementpatientdatasurveyampesheet51954630ampnewsitemid20190314005240amplanenUSampanchorHealampindex1ampmd57685cb0420cd57b073173452486086ce relnofollowHeala the marketleader in doctor house calls today announced the results of its 2019 firsttime patient user survey Having delivered more than 110K house calls since February 2015 Heal shared a voluntary survey with more than 6K patients who used Heal for the first time in 2018 Findings from the survey reveal substantial reduction in ER and Urgent Care overuse and pointed to a corresponding increase in timely care delivery Highlights of those results include pblockquotep idpullquotepblockquote ul li classbwlistitemmargb 5578 percent of firsttime Heal users admit they would have gone to urgent care or an emergency room if Heal was not available li li classbwlistitemmargb 374 percent would have waited an extended period of time to see their doctor or would have passed on seeking treatment at all if Heal was not available li li classbwlistitemmargb 196 percent would have tried a telemedicine service if Heal was not available li ul p According to a study in 2016 from the Health Care Cost Institute the national median cost of emergency room visits for patients was nearly 1917 while some states such as California range 2268 or higher As an everincreasing number of patients choose Heal overavoidable trips to theER or Urgent Care Heal has delivered over 65 million in healthcare cost savings to patients and insurance companies p p However cost savings isnt the only benefit Heal patients are claiming to experience In a recently published academic paper authored by the famed Dr Eric Topol and his team a referrerpolicyunsafeurl targetblank hrefhttpsctsbusinesswirecomctCTidsmartlinkampurlhttps3A2F2Fjournalslwwcom2Fmdjournal2FPages2Farticlevieweraspx3Fyear3D201926issue3D0222026article3D0009526type3DFulltextampesheet51954630ampnewsitemid20190314005240amplanenUSampanchorCharacteristicsofthemoderndayphysicianhousecallampindex2ampmd587e9f6283a7be06fc3756c47b70c5adb relnofollowCharacteristics of the modernday physician house calla Dr Topol et al independently performed a retrospective observational analysis on data collected on Heal house calls made to 13849 patients over 1 year from August 2016 to July 2017 It was concluded among other findings The opportunity cost associated with an outpatient visit is significant the mean time associated with ambulatory medical visits is 121 minutes including 37 minutes of travel and 84 minutes at the clinic of which facetoface physician time is only approximately 20 minutes Heal spends more than 300 percent longer with patients than the national average of seven minutes of facetoface time with a doctor resulting in higher patient satisfaction and better outcomes p p When it comes to patient satisfaction Heals firsttime user study also demonstrated a significantly higher satisfaction with doctor house calls and a willingness to recommend the service to others Ninetynine percent of the firsttime Heal patients noted that they would use Heal again with onethird saying they never want to go to a doctors office again Also the survey results align with Heals Q4 2018 Patient Net Promoter Score which reached an alltime high of 83 p p More specifically Heals firsttime patient survey also concluded p ul li classbwlistitemmargb 99 percent of Heal patients would use Heal again li li classbwlistitemmargb 76 percent would be very likely to recommend Heal to a friend li li classbwlistitemmargb 83 percent rated the Heal experience as much better than urgent care li li classbwlistitemmargb 3287 percent of Heal patients never want to visit a doctors office again li ul p Were pleased to see that our vision for delivering great care with convenience and ease continues to flourish said Dr Renee Dua Chief Medical Officer at Heal It is Heals mission to serve patients of all ages genders and economic statuses especially those who have difficulties getting to a doctors office particularly seniors and new moms who need ongoing medical care from worldclass physicians We are focused on building this company with a continuous aim to satisfy the three Ps involved payors practitioners and patients p p Just as Amazon did to retail and Netflix did to entertainment the patient satisfaction and the objective results we are delivering point to a disruption in the way people will get their healthcare in the US said Nick Desai CEO of Heal With our approach to providing unrushed accessible care to people of all economic backgrounds and age groups the primary care doctor will be primary again and that healthy will happen at home p p Heal is succeeding at our goal of making it easier for patients to receive care and doctors to deliver highquality primary care and to do so at a lower cost Desai continues In 2018 alone Heal doctors were able to identify 16000 previously unknown chronic conditions in patients they visited This is something only athome access and unrushed unhurried appointments can and will continue to do Heal doctors treat the patient in their home and can witness important contextual and environmental factors like mold or allergens as well as view medications food pantries and stress factors that enable them to guide a more personal more effective plan of treatment for the patient When doctors can perform preventive care in such a thorough manner we can reduce costs for patients providers and payors improve outcomes and empower patients to spend more time being well and less time getting well p p Patients also share what they love about Heal p p I love Heal because I have young children and I dont have to pack them up to go to the doctors office and wait in a germfilled waiting room The doctors come to you says Emily Rynders a Heal patient in Orange County CA I also like how it costs the same as going to the doctors office With that in mind why wouldnt you want to have a doctor come to you if its going to be the same price and even cheaper than urgent care I recommend Heal to everyone I know because its convenient and the care happens in the comfort of my home p p I found Heal when I was searching for good doctors in my area after my doctors practice turned to a concierge membership model charging upwards of 2500 a month Heal was covered by my insurance so it was a winwin explains Thania Guardino a Heal Patient in Los Angeles CA I look for anything to make life easier and to help me with my busy lifestyle and Heal fits the bill I really value my experience with their doctor because they are at the forefront of tech and what the trends are in consumer healthcare You can tell the doctor really loved what they do and as a wellversed patient we spoke the same language We were able to have a real conversation about my health p p bABOUT HEALb p p Heal is bringing technology innovation to rehumanize the practice of medicine in a way that is fulfilling for doctors and patients alike We believe in making healthcare a more personal and convenient experience by creating a more efficient doctors office in your home that inevitably improves healthcare outcomes Through the touch of an app or a click on our site a highlyvetted qualified medical doctor will arrive at your door twelve hours a day 365 days a year p p Heal is innetwork with all major PPO insurance companies in California as well as Medicare and will soon be innetwork with insurers across the country Heal investors include Fidelity ContraFund Jim Breyer the Ellison Family Lionel Richie and others For more information please visit a referrerpolicyunsafeurl targetblank 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SOURCE: BUSINESS WIRE. ©2015 Business Wire


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