Friday, February 22, 2019

C3i Solutions Taps Avaya Omni-channel Contact Center Solutions To Offer Differentiated Services

BWW News Desk
January 17, 2019

Avaya Holdings Corp NYSEAVYA today announced that a referrerpolicyunsafeurl targetblank hrefhttpsctsbusinesswirecomctCTidsmartlinkampurlhttps3A2F2Fwwwc3isolutionscom2Fampesheet51927404ampnewsitemid20190117005594amplanenUSampanchorC3iSolutionsampindex1ampmd57669d84cb2616c852c730f3d8a8f3d9f relnofollowC3i Solutionsa a HCL Technologies company has implemented customized Avaya communications solutions turning its contact center into a next generation digital engagement and personalization center with the flexibility to drive increased innovation and improve customer experiences pblockquotep idpullquotepblockquote p With more than 150 diverse clients many among the Fortune 500 C3i Solutions is a leading business process outsourcing BPO company supporting over 35 million omnichannel interactions annually in 175 countries via its customers communications channels of choice p p C3i Solutions has unique requirements that mirror their clients diversity global presence and an increasingly complex network of business integrations C3i needed a stable flexible and integrated contact center solution Avaya satisfied the demanding compliance and documentation requirements a complex matrix of client industry and governmental regulation C3i Solutions replaced its legacy systems in phases to maintain the flexibility to meet clients exact needs and provide a customized experience for every unique client while easing the burden on its Technology team by consolidating six solutions to one and capturing cost savings through reduced operational and support burden p p Consumers expect to engage wherever whenever and however they prefer Michael Dean CTO C3i Solutions We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers The combination of Avaya capabilities affords us the platform to remain a market leader in offering innovative robust and reliable solutionsand do so more quickly than ever p p At Avaya we strive to create powerful yet simple communications and collaboration solutions to fit the individual business needs for each of our customers said Chris McGugan SVP Product and Technology Avaya We are proud to have provided C3i Solutions with solutions to create a better experience for their customers today and a clear path to embracing emerging technologies that can contribute to their competitive advantage with every client service opportunity going forward p p To learn more about how C3i Solutions is using Avaya technology and innovations visita referrerpolicyunsafeurl targetblank hrefhttpsctsbusinesswirecomctCTidsmartlinkampurlhttps3A2F2Fwwwavayacom2Fen2Fcasestudies2Fc3isolutions2Fampesheet51927404ampnewsitemid20190117005594amplanenUSampanchorhttps3A2F2Fwwwavayacom2Fen2Fcasestudies2Fc3isolutions2Fampindex2ampmd5d47616c1e1fb6de971a5ea872e21ba17 relnofollowhttpswwwavayacomencasestudiesc3isolutionsa p p bAbout C3i Solutionsb p p C3i Solutions an HCL Technologies company is a multichannel customer engagement services provider specializing in global hightouch consumer patient and enduser management For the past 35 years its unique multichannel approach and experience in highly regulated industries have made the company the partnerofchoice for some of the worlds most trusted brands With a strategic focus on innovation C3i Solutions excels at protecting clients brands while maximizing productivity and cost efficiency p p bAbout Avayab p p Avaya is a global leader in digital communications software services and devices for businesses of all sizes Our open intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud onpremises and hybrid deployments Avaya shapes intelligent connections and creates seamless communication experiences for our customers and their customers Our professional planning support and management services teams help optimize solutions for highly reliable and efficient deployments Avaya Holdings Corp is traded on the NYSE under the ticker AVYA For more information please visit a referrerpolicyunsafeurl targetblank hrefhttpsctsbusinesswirecomctCTidsmartlinkampurlhttp3A2F2Fwwwavayacom2Fen2Fampesheet51927404ampnewsitemid20190117005594amplanenUSampanchorwwwavayacomampindex3ampmd52e3f9c04f7e35d2c2b094e9780f22f4c relnofollowwwwavayacoma p p bCautionary Note Regarding ForwardLooking Statementsb p p iThis document contains certain forwardlooking statements All statements other than statements of historical fact are forwardlooking statements for purposes of the US federal and state securities laws These statements may be identified by the use of forward looking terminology such as anticipate believe continue could estimate expect intend may might our vision plan potential preliminary predict should will or would or the negative thereof or other variations thereof or comparable terminology and include but are not limited to expected cash savings and statements about growth exchange listing and improved operational metrics The Company has based these forwardlooking statements on its current expectations assumptions estimates and projections While the Company believes these expectations assumptions estimates and projections are reasonable such forwardlooking statements are only predictions and involve known and unknown risks and uncertainties many of which are beyond its control The factors are discussed in the Companys Registration Statement on Form 10 filed with the Securities and Exchange Commission may cause its actual results performance or achievements to differ materially from any future results performance or achievements expressed or implied by these forwardlooking statements For a further list and description of such risks and uncertainties please refer to the Companys filings with the SEC that are available at ia referrerpolicyunsafeurl targetblank hrefhttpsctsbusinesswirecomctCTidsmartlinkampurlhttp3A2F2Fwwwsecgovampesheet51927404ampnewsitemid20190117005594amplanenUSampanchorwwwsecgovampindex4ampmd50fc2c45fcda043c334231f588c64ac97 relnofollowiwwwsecgoviai The Company cautions you that the list of important factors included in the Companys SEC filings may not contain all of the material factors that are important to you In addition considering these risks and uncertainties the matters referred to in the forwardlooking statements contained in this report may not in fact occur The Company undertakes no obligation to publicly update or revise any forwardlooking statement as a result of new information future events or otherwise except as otherwise required by lawi p p iSource Avaya Newsroomi p p iAll trademarks identified by TM or SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective ownersi p p p

SOURCE: BUSINESS WIRE. ©2015 Business Wire

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